NuovaGrace
Community Home Care Limited
Caring for People.
Strengthening Communities.
Compassionate
Care for Every
Individual
Supporting mental health, learning disability,
respite care, and dementia-friendly services
across the community.
Who We Are
NuovaGrace Community Home Care is a person-centred care provider dedicated to enabling individuals to live fulfilling, dignified lives within their own homes and communities.
We specialise in supporting adults and young people with mental health challenges, learning disabilities, and dementia, while also offering vital respite care for family caregivers.
Our skilled and compassionate teams work alongside individuals, families, and wider health and social care professionals to deliver tailored support that truly makes a difference.
100%
Person-Centred Care
24/7
Support Available
4
Specialist Service Areas
CQC
Registered & Regulated
OUR VISION
A world where every person — regardless of their challenges — can live with dignity, independence, and belonging in a community that cares.
OUR MISSION
To deliver compassionate, personalised home care that empowers individuals with mental health, learning disability, and dementia needs — and provides meaningful relief to their families.
Strategic Aims
The principles that guide everything we do
Our stories tell it all
VITALS
Family
outdoor
Quality Assurance & Governance
Multi-agency safeguarding frameworks, mandatory training for all staff, and clear whistleblowing policies.
Induction, mandatory training, supervision, appraisals, and continuing professional development for all team members.
Regular satisfaction surveys, annual reviews, and an accessible complaints process that drives improvement.
Trained staff, MAR charts, regular audits, and close working with pharmacists and prescribers.
Risk assessments, lone worker policies, infection control, and a safe environment for people and staff.
Secure, GDPR-compliant record keeping with accurate care records accessible to relevant professionals.
CQC Fundamental Standards & Obligations
Person-Centred Care
Care is tailored to the individual's needs, wishes and preferences (Regulation 9)
Safe Care & Treatment
Risks are assessed and managed; evidence-based practice is followed (Regulation 12)
Staffing Levels
Sufficient and suitably qualified competent staff all times (Regulation 18)
Dignity & Respect
People are treated with dignity, privacy and their human rights are upheld (Regulation 10)
Safeguarding from Abuse
Robust safeguarding policies; all staff trained and DBS checked (Regulation 13)
Fit & Proper Persons
Directors and managers meet CQC fit and proper person requirements (Regulation 5)
Consent to Care
Care is only provided with lawful, informed consent; Mental Capacity Act compliance (Regulation 11)
Meeting Nutritional Needs
Individuals receive adequate nutrition and hydration to maintain health (Regulation 14)
Complaints Management
A clear, accessible process for raising and resolving complaints promptly (Regulation 16)
